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Answering the Phone



Answering the Phone At Home

· Hello?

· Hello, Ahmadi residence.

· Hello, Sara Ahmadi speaking.

· Sara Ahmadi.

· Yeah! (informal)

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Answering the Phone in the Office

· Ahmadi Corporation. May I help you?

· Sara Ahmadi speaking. May I help you?

· Personnel Department. How may I help you?

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Asking a Caller to identify Him/Herself

· May I ask who's calling, please?

· Who shall I say is calling?

· Who's calling, please?

· Who's calling? (informal)

· Who is it? (informal)

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Asking a Caller Who He/She Wants to Talk to

· Who do you want to talk to?

· Who would you like to talk to?

· Who do you wish to speak to?

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Putting a Caller on Hold

· Hold the line, please.

· Just a moment, please.

· Just a second, please.

· Please hold on.

· Please hold on a second.

· Please hang on a second.

· Hold on. (informal)

· Hold on a sec. (informal) 

  (sec = short for second)

· Hang on a sec. (informal)

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مثال ها:

Examples:

Dialog 1: (Jan is calling her friend, Joe)

· Joe: Hello?

· Jan: Hello, is Joe there?

· Joe: Speaking. Who's it?

· Jan: Joe, this is Jan.

· Joe: Oh, hi, Jan. How are you?

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Dialog 2: (Jan is calling her friend, Joe. Joe's wife answers the phone)

· Wife: Brown residence.

· Jan: Hello, may I speak with Joe, please?

· Wife: May I ask who's calling?

· Jan: It's Jan Kato calling.

· Wife: Hold on a second.

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Dialog 3: (Jan is calling her client at his office)

· Receptionist: IMB Corporation. May I help you?

· Jan: Hello, may I speak with Mr. Tim Horton please?

· Receptionist: May I ask who's calling, please?

· Jan: Jan Kato, from Global Inc.

· Receptionist: Just a moment, please.

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